Privacy Policy

We've put together this privacy notice to explain how our company, AquaSculpt USA LLC, collects and manages your data. Our goal is to be completely straightforward about our practices while making sure your personal information stays protected.

This privacy policy applies to information collected through our website, www-aquasculpt.com, as well as information obtained when you contact our customer service team or purchase our products.

Information We Collect

We know privacy matters to you, so let's talk about the information we gather when you visit our site or buy our products. It's probably what you'd expect, but we want to be upfront about it all:

Personal Information:

• Name, shipping address, and billing details for order processing
• Email address and phone number to keep you updated about your orders
• Credit card information (though we don't store complete card details on our servers - we use secure third-party payment processors)
• Order history to serve you better and recommend products in the future

Non-Personal Information:

• Browser and device information (like your operating system, browser type, and device model)
• IP addresses to help diagnose server problems
• Website usage statistics that show us which pages you visit and how long you stay
• Referral sources that tell us which websites directed you to our site

How Your Information Gets Collected

We gather your information through several different channels:

• When you fill out forms on our website, like the checkout page or contact forms
• Through cookies and similar tracking technologies that help us understand your browsing behavior
• When you create an account with us to track your orders
• From third-party websites you might have clicked through, including social media platforms
• If you reach out to us via email, phone, or chat for any kind of customer support

Why We Use Your Information

You might be wondering what we do with all this info we collect. Fair question! Here's the deal - we're collecting this information to help us run our business smoothly and make your experience better. Specifically, we use your information to:

• Process and fulfill your orders for AquaSculpt USA supplements efficiently
• Send shipping confirmations and delivery updates about your purchases
• Contact you with important product information, like if there were changes to our formulation
• Answer your questions and address any concerns you might have about our products
• Keep track of your shopping preferences to make future purchases simpler
• Send occasional marketing communications about special offers (only if you've opted in)
• Improve our website design and functionality based on how people use it
• Detect and prevent potentially fraudulent transactions
• Comply with any legal obligations we might have regarding business record-keeping

Cookies & Tracking Technologies

Let's talk about cookies - and no, not the chocolate chip kind (though those are definitely better). Like most websites you visit, we use digital cookies and similar technologies to enhance your browsing experience. These small text files help us remember your preferences and understand how you're using our site.

The types of cookies we use include:

• Functional cookies: These help our website remember choices you've made, like your language preferences or the products in your shopping cart.
• Analytics cookies: These help us understand how visitors interact with our website, which pages are most popular, and identify any technical issues.
• Marketing cookies: These track your activity on our website to deliver more relevant advertisements on other websites you visit.

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect certain features of our website.

How We Protect Your Information

Look, we don't want to bore you with technical jargon, but this part is important. Your data matters to us, and we've gone to significant lengths to keep it safe:

• SSL encryption across our entire website to secure data transmission
• Regular security assessments and vulnerability testing of our systems
• Strict access controls that limit who can view customer information
• Employee training on proper data handling procedures
• Regular software updates to patch any security vulnerabilities
• Secure, encrypted storage of any sensitive information we maintain

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Information Sharing & Disclosure

We understand the importance of keeping your information private. We do not sell your personal data to third parties. However, there are some situations where we might share your information:

• Service Providers: We work with trusted third-party companies that help us run our business (shipping carriers, payment processors, marketing partners, etc.). These companies only access the information they need to perform their specific services.
• Legal Requirements: We may disclose information if required by law, such as in response to a court order, legal process, or government request.
• Business Transfers: If our company is acquired or merged with another company, your information might be transferred as part of that transaction.
• With Your Consent: We might share your information in ways not described in this policy if we get your permission first.

Third-Party Links

Our website contains links to other websites, including social media platforms and payment processors. We're not responsible for the privacy practices of these other sites. When you leave our site, we encourage you to read the privacy statements of each website you visit.

Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required by law. For example, we maintain order information for tax and accounting purposes, typically for 7 years.

If you'd like us to delete your information sooner, please contact us at the email address below, and we'll respond to your request within 30 days.

Your Rights & Choices

Depending on where you live, you might have certain rights regarding your personal information:

• Access: You can request copies of your personal information that we hold.
• Correction: You can ask us to correct any inaccurate information we have about you.
• Deletion: In certain circumstances, you can ask us to delete your personal information.
• Restriction: You can ask us to limit how we use your personal data.
• Objection: You can object to our processing of your information in some cases.
• Data Portability: You might have the right to receive your information in a format that can be transferred to another service.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

California Privacy Rights

If you're a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights:

• The right to know what personal information we collect about you
• The right to know whether your personal information is sold or disclosed and to whom
• The right to opt out of the sale of your personal information
• The right to access your personal information
• The right to equal service and price, even if you exercise your privacy rights

To make such a request, please contact us using the information below.

International Data Transfers

We primarily operate in the United States, but we may transfer, store, and process your information in countries other than your own. By using our website or services, you consent to the transfer of your information to countries that may have different data protection rules than your country.

Children's Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can remove it.

Changes to This Privacy Policy

We may occasionally update this privacy policy as our business evolves or legal requirements change. Nothing stays the same forever, right? We won't make dramatic changes without letting you know, though. We encourage you to check back here now and then to stay informed about how we're protecting your information.

Contact Us